Salon Policies At The Dumb Brunette Hair Salon In Wollaton

Cancellation Policy

We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find that you are unable to keep your appointment, we request a minimum of 48 hours notice. Appointments cancelled without 48 hours notice may incur a late cancellation fee. ALL cancellations must be done over the telephone - cancellations via email or social media will not be valid.

With 48 hours notice: Service may be cancelled or moved with no charge.
Cancellations under 48 hours: Subject to a 50% charge.
Failure to show: The entire service will be charged before rebooking.

Skin Patch Test Policy

Before any hair colour services at our Nottingham salon, you may have to come in for a patch test 48 hours before your appointment. Please note, we we will not be able to carry out your colour service if you do not come in for your required test.

Customer Complaints Policy

It goes without saying that we want you to be completely satisfied with the service you receive from The Dumb Brunette Salon in Nottingham. As a local independent business, we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously. That's why we have a complaint policy in place to ensure things are put right where needed and that we learn from your feedback.

The Process

Tell someone you’re not happy with the service you’ve received, either while you’re in the salon or within 7 days of leaving the salon. Calmly and clearly explain the problem. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks.

If you have already left the salon, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private.

Where we think the complaint is reasonable, we will redo a part or all the service or treatment again as soon as possible, free of charge. The work will be done by a different stylist if you prefer, however this may not always be possible, especially if they are self-employed. If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.